Fulfillment Policy

Fulfillment Policy for StolenBricks.com

Effective Date: 01/09/2024

At StolenBricks.com, we strive to deliver high-quality custom sneakers that meet your unique specifications. Our fulfillment policy outlines the procedures and guidelines for order processing, shipping, and handling any issues that may arise with your custom products.

1. Order Processing

  • Customization Requests: When you place an order for custom sneakers, please provide detailed customization requests, including any initials, color changes, and design elements you want.

  • Order Confirmation: Upon receiving your order, we will send a confirmation email to acknowledge your customization details and provide an estimated completion time.

2. Shipping

  • Shipping Methods: We use reliable shipping services to ensure your custom sneakers are delivered safely and on time. You will receive a tracking number once your order has been shipped.

  • Delivery Times: Delivery times may vary depending on your location and the complexity of the customizations. We will provide an estimated delivery date when your order is confirmed.

3. Quality Assurance

  • Customization Accuracy: We take great care to ensure that your custom sneakers match the specifications provided in your order. Our team will thoroughly inspect each pair before shipping to ensure quality and accuracy.

  • Non-Refundable Products: Due to the personalized nature of our custom sneakers, all sales are final. We do not offer refunds or exchanges for custom products.

4. Issue Resolution

  • Reporting Issues: If you receive your custom sneakers and they do not meet the specifications provided in your order, please contact us immediately at info@stolenbricks.com to report the issue.

  • Opportunity to Fix: We stand by the quality of our work and will make every effort to resolve any issues. If there is a problem with your custom sneakers, we will work with you to fix the issue up to three times. This may include making necessary adjustments or creating a new pair to meet your original specifications.

  • Cancellation Policy: Due to the personalized nature of our products, orders cannot be canceled once customization has begun. If you are not satisfied with the product after we have attempted to fix the issue three times, please contact us to discuss further options.

5. Contact Information

For any questions or concerns regarding your order, please contact us at:

StolenBricks.com
Email: info@stolenbricks.com

6. Changes to This Policy

We reserve the right to update this fulfillment policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the effective date.

Thank you for choosing StolenBricks.com! We are dedicated to providing you with unique, high-quality custom sneakers and excellent customer service.